Customers are the most important priority for everyone at hktxcn.
Our goal is that all our customers are completely satisfied with our pro= ducts and all interactions with our team.
Response Times
When you request support with an hktxcn product we will respond within 2= 4 business hours from the time of your request.
We will do our best to get back to you much sooner, but we are a small c= ompany, so we appreciate your patience.
Business Hours
Our business hours are
We are closed on major = holiday in china.
Support Channels
you can contact our by the following way
Email: experts@hktx.cn
moble:+86 18627036693
QQ: 270042455
you can browse our website and search the infomation of our =
products
you can Leave a message for us by website ,also&n=
bsp; login my JIRA and submit a issue to us
you can sent a email to=20
experts@hktx.cn , the syste we will create a issue for you and we will=
track it. If you have not a account,we will create one via your emai=
l.
Support Includes
- Help with installation.
- Help troubleshooting problems with gears-desk add-ons.
- Help identifying work-arounds.
Support Does Not Inc= lude
- Product Training.
- Customers who do not have a valid and current license or active subscri= ption.
- Support related to non Arijea add-ons.
- Support for Confluence/JIRA issues.
- Support for Confluence/JIRA versions that are no longer supported = by Atlassian or Arijea add-ons.